Frequently Asked Questions

Shipping within the Netherlands and Belgium is free. Delivery includes track & trace, which you'll receive by email so you can track your order's status.

All orders ship within 1-2 business days, with an average delivery time of 5-8 business days. The total delivery time, including processing time, is 6-10 business days.

Too small, too big, wrong color, damaged, or for any other reason you're not satisfied? Please contact our customer service immediately upon receipt or discovery. You're entitled to a replacement, store credit, or refund within 30 days of receipt. Please ensure the item is unused and in the same condition as when you received it, along with a completed returns form.

All orders can be returned within 30 days if you are not satisfied. All returns must include a return form. More information about exchanges and returns can be found on the Returns & Refunds Policy page. Return shipping costs are at your own expense. The return address is a Dutch address.

You can contact customer service through various options on the contact page. They're happy to help.