
Frequently Asked Questions
What are the shipping costs?
What are the shipping costs?
Shipping within the Netherlands and Belgium is free. Delivery includes track & trace, which you'll receive by email so you can track your order's status.
What is the average delivery time?
What is the average delivery time?
Always free shipping on all your orders! Order today and receive your package quickly and securely.
Delivery time is 6-10 working days.
How does shipping and delivery work?
How does shipping and delivery work?
You've placed an order and are frantically waiting in your room for your new study buddy. But what happens now?
After you place your order, our dedicated team will prepare it for shipment.
Due to our recent increase in popularity, we ask that you allow 24 hours to ensure your order is carefully processed and ready for shipment.
Once your order has shipped, you'll receive a shipping confirmation email with a magical tracking number. It also contains a link you can click to track your order.
How can I track my order?
How can I track my order?
The shipping confirmation email includes a "Track Order" button. If you're curious to see where your order is, go back to the shipping confirmation.
If you haven't received a shipping notification yet, your order is still being processed. Please be patient as our team works tirelessly to ship your order.
Can I exchange my order?
Can I exchange my order?
Too small, too big, wrong color, damaged, or for any other reason you're not satisfied? Please contact our customer service immediately upon receipt or discovery. You're entitled to a replacement, store credit, or refund within 30 days of receipt. Please ensure the item is unused and in the same condition as when you received it, along with a completed returns form.